6+
Years Operating
340+
Families Supported
4.8
Average Rating
98%
Sessions Completed
Family Accounts
Accounts from Families Who Used Hearthline
These accounts come from families across the Klang Valley who have used one or more of Hearthline's three services.
Noraidah Hamdan
Petaling Jaya, Selangor
We used the facilitated conversation service when my husband and I were trying to sort out a care arrangement for my mother-in-law. We had been going in circles on our own for months. Having someone hold the agenda — someone who was genuinely not on anyone's side — made a difference that was hard to explain until we were in the room. The written summary we received two days later was exactly what had been discussed. Nothing extra, nothing missing.
June 2025
Rajan Thambipillai
Bangsar, Kuala Lumpur
My sister and I went through the Shared Arrangements Toolkit after our father's passing to write down how we intended to manage the family home. The process was slower than I expected — four sessions is a proper commitment — but the binder we ended up with was genuinely useful when we eventually went to see a solicitor. The coordinator never tried to suggest what we should agree; she just kept us moving through the templates one section at a time.
May 2025
Fauziah Che Mat
Shah Alam, Selangor
What I appreciated most was the scope statement we received before we started. It was clear about what Hearthline does and does not do. That transparency was reassuring. We had been worried that a third party might steer things in a particular direction, but the coordinator kept to what was written — agenda, time, notes, summary. The session itself was quite structured but not at all cold.
June 2025
Yeoh Lim Peng
Damansara Heights, KL
I used the Family Records and Timeline Programme to help organise the household records from my late parents' home. Over three months, the coordinator helped me sort everything into an indexed register and put together a timeline of household events. Handing the bound pack to our family lawyer saved a significant amount of back-and-forth. I would have preferred slightly more frequent check-ins during month two, but the overall output was thorough.
May 2025
Azlan Mokhtar
Bangsar South, KL
We had a co-parenting scheduling conversation that had been stalled for about six months before we tried Hearthline. The session was two hours, structured around an agenda we had agreed the week before. I went in half expecting the coordinator to have an opinion on what we should do — but she really did not. She just moved us through the agenda, kept time, and produced a summary that captured what had been agreed and what had not. That summary has been useful three or four times since.
June 2025
Siti Norzainab Abdullah
Subang Jaya, Selangor
The practitioner directory that came with our session pointed us to a family solicitor we ended up working with for several months. It's a small thing but it saved us a lot of searching at a time when we weren't in the right headspace for searching. The session itself was calm — the coordinator moved things along but there was no pressure to reach any particular outcome. We left with a clearer picture of where we stood.
July 2025
In More Detail
Two Family Situations, Start to Finish
Case Study 01 — Shared Arrangements Toolkit
Writing Down a Care Rota That Everyone Could Follow
The Situation
An adult child and two siblings needed to divide the weekly care of an elderly parent across three households in the Klang Valley. Previous verbal arrangements had broken down twice in six months, leading to missed handovers and a great deal of family friction.
What Hearthline Did
Four documentation appointments over eight weeks. The three siblings worked through a printed template set covering weekly rotas, medical appointment handling, grocery cost sharing, and an emergency contact protocol. The coordinator prompted and kept time; the siblings wrote everything down themselves.
The Outcome
A printed binder and digital template set covering all four areas, reviewed and agreed by all three siblings at the final session. A term review sheet was completed three months later with only two minor adjustments. The family reports that the handovers have run without incident since.
"We had talked about writing it all down for over a year. Having the appointments scheduled and the templates in front of us meant we actually did it."
Case Study 02 — Family Records & Timeline Programme
Assembling Twenty Years of Household Records for a Solicitor
The Situation
Two adult children needed to organise their late parents' household paperwork — spanning approximately twenty years — before an appointment with a family solicitor. The paperwork was spread across three filing cabinets, two sets of online accounts, and a box of unsorted documents.
What Hearthline Did
A three-month records programme. Month one: sorting and indexing. Month two: building a dated timeline from the records and preparing a summary sheet. Month three: final review, bound pack production, and digital mirror setup on the family's own external drive. Three review meetings, one per month.
The Outcome
An indexed register of 47 document categories, a 12-page dated household timeline, and a four-page neutral summary sheet. The solicitor was able to work from the pack directly without requesting additional documents. The digital mirror is stored on a family-owned drive; no files remain with Hearthline.
"Our solicitor asked us where we had found Hearthline. He said it was the most organised set of family documents he had seen from a client."
Reach Us
Get in Touch with Hearthline
Phone
+60 3-2783 5140Address
12 Jalan Bangkung, Bukit Damansara,
50490 Kuala Lumpur, Malaysia
Hours
Mon–Fri: 9:00 am – 6:00 pm
Sat: 9:00 am – 1:00 pm
Professional Standards
PDPA Compliant
All data handled under Malaysia's Personal Data Protection Act 2010
Structured Dialogue Training
Coordinators trained in structured communication facilitation methods
No-Fee Referral Directory
KL practitioner directory updated periodically — no referral fees received
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Get in touch and we will let you know which service fits your situation. No commitment required to ask.
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